Error: 0111:0001 help?

#1

I followed the guide for troubleshooting Error: 0111:0001 in the support section (http://support.enmasse.com/tera/error-0111-0001-unable-to-connect-to-tera-server-list), but after going through it all I am still getting the error. I even contacted my college's IT services help desk (I live in the college's apartments which uses the college's internet) and they said that port 10001 isn't blocked.

I don't know if the issue is related, but canyouseeme.org, which is linked in the support page, also didn't work. No matter what port number I entered in, it would always give me a timeout error as a result.
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#2

Having same problem..
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#3

I am having problems getting into the game. I tried the trouble shooting suggestions several times but they did not work. Tried sending tickets, that doesn't work either( clicking the submit ticket button does nothing). Clicking on Live chat button does nothing either. My husband is using the same router/modem and is playing the game, so I know the servers are up and running fine. I even did a launcher repair. Still getting the 0111:0001 code. Someone please give me some advice on how to fix this problem.
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