The Happy Cloud
The Happy Cloud is a streaming installer for TERA that allows new players a quicker option to get in-game and start playing. Instead of having to download the entire contents of TERA (~30 GB), a player will only have to load about 2.5GBs of data before being able to sign in and make a character!
What The Happy Cloud does is loads the smallest amount of assets required to launch TERA and downloads the rest in the background. This means if you are a higher level, or entering a higher level zone, TERA has not downloaded the files required to run that location yet and you will likely crash with the error "FFFF:FFFF". If this is the case please wait for additional files to download or for the download to complete.
When players are making their characters or playing TERA, The Happy Cloud will continue to download the files required for TERA, allowing you to play while loading the rest of the game!
- What is its purpose?
- What happend to the TERA Launcher?
- When I enter game, everything is really laggy!
- I'm level 60 and just want to re-install TERA.
- Where does The Happy Cloud install to?
- Why is my download frozen?
The Happy Cloud is designed for new players just getting started. The Happy Cloud will allow you get in and start playing as soon as possible. For players who are current players or returning players with higher level characters, we recommend you allow Happy Cloud to download the entire contents of TERA before entering the game.
The TERA Launcher is still there, it will actually start when you click the "Launch Game" button. After The Happy Cloud finishes downloading all files for TERA, you will use the TERA Launcher exclusively after that point for patches and starting the game.
If you would like to use the TERA Launcher instead of The Happy Cloud, please sign into your En Masse account and click "Download now".
When the Launch Game button is able to be pressed, this means The Happy Cloud has loaded the minimum required files in order to launch TERA. If you experience lag, or long periods of black screens The Happy Cloud has not downloaded the assets required for you yet. This will happen to players who are not starting a character for the first time.
To resolve this issue, please allow The Happy Cloud to download the full game files before attempting to play the game.
If you are level 60 and need to re-install TERA, you have two options. If you download TERA by using The Happy Cloud then you will need to let The Happy Cloud completely download all files. This will reduce the lag or other technical issues you may experience in game. Once the download is finished, you will be all set!
Alternatively if you sign into your En Masse account you will see the "Download Game" link. If you click this link, you will download the normal TERA Launcher. This Launcher will not allow you to play TERA until you have completed the full download of TERA.
The Happy Cloud will install to the path C:\ProgramData\HappyCloud\Cache\TERA.
Program Data is a hidden folder. If you would like to view hidden folders please do the following:
- Click the Start button or Windows icon
- Click on Computer
- On the top left of that window click Organize
- Click Folder and search options from the drop down
- Click on the View tab
- Under Advanced settings there is a folder titled Hidden files and Folders
- Click "Show hidden files, folders, and drives"
- Click Apply then click OK
If your download is frozen and you are not in game, make sure that the TERA Launcher has been closed. If you are not playing TERA but have the TERA Launcher open, The Happy Cloud will not attempt to download new files.