How do I claim my Premium Services and purchased/promotional items?
Once your purchase of a Premium Service or promotional item is complete, you'll see a new button, "Unredeemed Code" in your account under the Account Overview tab. Click the button to redeem the code and then log into your character.
If you are redeeming a promotional code, click the Enter Code button on the right side of your account overview page.
Premium Services and promotional items vouchers will be delivered to your account through the Item Claim menu in game. Items delivered this way are either account items, or one-use items.
How to Access the Item Claim.
- Access the game menu by pressing the "Esc" or "Alt" key on your keyboard.
- Click on the "Activities Menu" icon.
- From the expanded menu, click on "Item Claim".
- From the "Item Claim" menu, select the item that you would like to redeem and press "Use".
One-Use Items vs. Account Items.
These items are able to be redeemed one time only on one character, so choose carefully.
Items listed in the "Account Items" tab of the Item Claim can be redeemed on every character you create on your game account. If you decide to make an alt on a different server to play with some friends, you will still be able to show off your lion mount!
If you have just purchased an Account Based item, you will need to log out of TERA completely and sign back in before the item shows again.