Steps For Resolving Game Crashes

Don't panic, crashes happen to all of us occasionally. Below we'll walk you through some simple fixes for the most common types of crashes.


Check Minimum System Requirements.

Use our Diagnostic tool or view TERA's system requirements. If you don't meet the requirements, you may be unable to run TERA without upgrading your system. If your computer only barely meets the minimum requirements, you may continue to see crashes without an upgrade.

Repair Your Game Files.

Crashes can be caused my missing, corrupted, or modified game files. The repair tool will check for any problem files and replace them.

  1. Double click your TERA Launcher to start it.
  2. Sign into TERA Launcher.
  3. Click Tools.

  4. Click "Click here to begin repair".



This will begin the repair. TERA is quite a large game, so the repair may take several minutes to complete. Please be patient!

Restart Your Computer.

Restarting cleans out your computer's memory and restarts its drivers. This is one of the easiest things you can do, and it often fixes problems. Give it a shot.

Update Your Video and Audio Drivers.

It's possible for out of date drivers to cause conflicts that will result in a crash. Luckily, updating your drivers is quick and easy to do. Click here for step-by-step instructions on updating your video drivers.

Update Windows.

Windows update includes important patches that keep your system running smoothly. Make sure your computer is up to date by following our Windows update guide.

Close Background Applications.

Are you surfing the Web, streaming media, performing an antivirus scan or downloading a file while playing TERA? All of these things can potentially cause conflicts. See our closing background applications FAQ for step-by-step instructions.

Run Disc Defragmenter.

Your hard drive becomes fragmented as you save and delete files. The longer you use your computer without defragmenting, the slower your computer's performance will be. (By default, the defragmenter runs automatically on Vista and Windows 7.) Run Disc Defragmenter on a regular basis.

Run Scan Disk.

Crashes and poorly-written programs can leave scraps of temporary data and misplaced files cluttering up your hard drive. Scan Disk finds these errors, corrects them, and cleans them up so your computer will run better. It's a good idea to run Scan Disk every few months as part of your regular PC maintenance.


Make Sure Your Computer Isn't Overheating.

Overheating can cause visible video and graphic problems, memory errors and even system crashes. Here are a few things you can do to cool your PC.

Check For Corrupt Files.

It's possible that some of your game files have become corrupt. Try uninstalling and then reinstalling TERA to see if that solves your problems.

Visit a Computer Repair Professional.

If none of the above seems to be working, visit your local computer repair professional. They'll let you know if you have hardware that needs to be replaced.