What does User Authentication Failure mean?
Why do I get a Restricted Account Sign in Error?
Why do I get bad_user when I try to log in from Steam?
You'll get this message when you try to access an En Masse game and your IP address or account has been blocked. Reasons include:
- You're in a country that can't access the game's servers.
- The proxy server you're using is a frequent tool for criminal behavior.
- You've accessed an excessive number of accounts within a 24-hour period. This will resolve after 24 hours if you don't try to log into more than six accounts during that time.
- Your account has been blocked because it's been associated with activities that have violated the Terms of Service for an En Masse game.