The play button in the launcher doesn't work
I can't click on the play button
If the play button in the launcher is gray and can't be selected, here are some things to try.
Activate your En Masse account
You won't be able to play until you've activated your En Masse account. Look for the account activation email from En Masse in your inbox. Make sure to check your junk/spam folder as well, as emails from us are sometimes delivered there. See How do I activate my account for further information.
Open your launcher in administrator mode
Open the En Masse Launcher or the Steam launcher in administrator mode. This will allow it to run any necessary updates.
- Right-click on the icon for your launcher and select Run as Administrator.
- If asked whether you wish to allow the app to make changes to your computer, select Yes.
Check for connection issues
Sometimes Play is grayed out because your game couldn't finish downloading a patch. If you think that could be the problem, check out our connectivity troubleshooting guide.
Use our diagnostic tool
The En Masse Diagnostic Tool can provide you with more information. You'll find it in the En Masse Launcher under Options > Run Diagnostic.