My patch stalled.
The play button won't work on the launcher.
One of my characters is stuck.
The En Masse Launcher contains a built-in repair tool that refreshes your files and is a common first step for fixing problems. The repair tool checks for missing, corrupt, or outdated files and replaces them. File corruption is rare, but generally happens if something odd occurs while a file is being saved.
To repair your game files, open the En Masse Launcher and select Options > Repair. The process will start immediately.
Repairing can take several minutes, depending on the size of the files being downloaded. Please be patient!
My patch stalled
If five minutes have passed and your patch progress bar still hasn't progressed, using the repair tool is a good next step. If your problem persists, see Troubleshooting: the Patch Progress Bar is Stuck.
I can't press Play
Running Repair can fix this issue. There are a few steps you might want to try first, though; see our Play Button is Grayed Out article.
My character is stuck
Sometimes a character can get stuck in a region because the file for that region has been corrupted. Using the repair tool generally fixes this problem and allows your character to load correctly into their region.