Common Problems
What can I manage through my En Masse account?
How do I create an En Masse Account?
When playing on PC you'll be prompted to create or sign into En Masse account when you launch the En Masse Launcher or try to play an En Masse game on Steam. You can also create an account directly through our website.
When playing our games on console you have the option of creating and linking an En Masse account to your games account.
Before you can use your En Masse account you'll need to activate it.
Choose Your Public Identity
When first logging in to your En Masse account you'll create a public identity (nickname). Your public identity will be the name that will be used whenever you post on En Masse forums or contact our support team for assistance. Please choose your name carefully as you won't be able to change your nickname on the account yourself.
If you decide that you'd like a different public nickname, you will have to contact support and verify that you are the owner of the account. Once your public nickname is changed, it will change for all forum posts, including those you have made in the past.
Choose Your Secret Question
You can use your secret question to reset your password if you lose access to your e-mail account. Choose your question with care as you'll need to contact support if you need to change your question.
Account Settings
Through Account Settings you can manage your login details (e-mail and password) and your mailing list preferences. You can manage your account armor settings and view any payment methods on file.
Connected Accounts
You can view what third party apps you're connected to (Like Steam, Breach, or Twitch) and disconnect from them, if you wish.
Games
From this screen you can see what games you have with us and download the En Masse launcher to start playing.
For TERA PC you can also manage your Elite Status and transfer characters between North American servers.
Redeem a Code
Through this page you can use codes you've received. You can also check on the status of unredeemed codes that haven't delivered properly to your account and resend them to your account. Redeeming En Masse Codes