What is Error 203?
Issues with payments
Can't buy EMP
If you have difficulties making purchases, who you need to contact will depend on where you made your purchase.
Select platform specific instructions:
Windows (En Masse Launcher & Steam)
En Masse Launcher
If you have difficulties making purchases through the En Masse store:
- Check that all of your payment and billing information is correct.
- Check that funds are available.
- Allow time for your transaction to complete.
- Attempt your transaction again.
If you get Error 203 it means there are technical difficulties with your PayPal payment. You'll need to contact PayPal to resolve this issue.
For purchases you made through Steam you can reach their support site here: https://help.steampowered.com/en/wizard/HelpWithPurchase
For purchases you made through Xbox you can reach their support site here: https://support.xbox.com/en-US/billing/payment-and-purchases/troubleshoot-xbox360-marketplace-purchasing
For purchases you made through PlayStation you can reach their support site here: https://support.playstation.com/s/billing-payments
For purchases you made through Steam for Mac, you can reach their support site here: https://help.steampowered.com/en/wizard/HelpWithPurchase
For purchases made through Nintendo Switch, you can reach their support site here: https://en-americas-support.nintendo.com/app/answers/list/p/897/kw/purchase/search/1
If you need to contact us about purchase issues please include as many details as possible, including your account name, the name of one of your characters and what you purchased.
Please make sure you send us a copy of your receipt/proof of purchase if you are contacting us about cash purchases made on console.