Thank you to everyone who has been part of Kritika and made it a great game to play. We’re sorry to say that NA/EU Kritika was retired on Tuesday, April 30, 2019.
Sadly, customer support is no longer available for Kritika, but we’ll be keeping our support articles up. If you have any difficulties transitioning or would like to raise a glass with fellow Kritika players please join us on Discord.
Q: How do I Get My Dimensional Leap Rewards?
If you participated in the Dimensional Leap event and didn't get your codes, it could be because you haven't given En Masse permission to contact you. Please send us a support request if you didn't receive your Dimensional Leap codes.
If you did not receive Korean Kritika starter pack codes, please contact Kritika directly.
Q: When will NA/EU Kritika service be retired?
The final day of Kritika service was Tuesday, April 30, 2019.
Q: Can I get a refund, since the game is being retired?
We are not issuing refunds. However, if you played Kritika between January 1 to March 6 all Kred associated with your account will be converted to your EMP wallet to use on En Masse's PC products (TERA and Closers). We've taken a snapshot of everyone's Kred amounts and you'll get your EMP by March 15. Kred to EMP conversion will be 1 to 1.
From Wednesday March 6 to Tuesday April 30 we ran a special Kritika send off event, Dimensional Leap. This event awarded special prizes for other EME games to Kritika participants.
Q: Items in the store will be free?
Once maintenance is finished on Wednesday, March 6, all items in the in-game store were free. We wanted everyone to be able to join us in one last exuberant extravaganza.
Q: Can I create a Kritika account now and get sweet prizes?
The end of Kritika event is a special world event that's for family only. Only players who have at some point created a Kritika account and used it will be able to play. New Kritika accounts can't be created.
Q: What do I do with my Korean Kritika starter pack?
Kritika in Korean (and based in Korea) is an external publisher we can't provide support on account creation or code redemption. If you have any difficulties, or didn't get your code, please contact Kritika directly.
All accounts who have logged in between January 1, 2019 and the end of maintenance on Wednesday, March 6, should have received a code via email by Friday, March 22 (as long as you’ve signed up for marketing mails for Kritika). These codes will be valid until May 31, so make sure you sign up for the Korean Kritika Online service by then! The starter pack contains:
- School Uniform costume full set
- Newbie Chibi Accent
- Stage Clear EXP Bonus 90% Potion ×5
- HP Potion ×100
- Resurrection stone ×10
- and a pet.
Because Kritika in Korean is an external publisher we can't provide support on account creation or code redemption. If you have any difficulties please contact Kritika directly.