My game is stuttery and jumps around
Latency issues are impacting my game
Everyone gets lag for time to time. If you regularly get lag, here are some strategies you can try. Sometimes lag, connectivity and graphics card issues can look quite similar, so make sure your check out our other troubleshooting guides if these steps don't resolve your issues.
If you're having lag issues on PlayStation or Xbox, connectivity can often be the issue. These troubleshooting guides may help you.
Restart your modem and router
Your modem and router allow you to access the Internet. If you are disconnecting from game you may want to restart your modem and router (if you have one). If you are not confident you know how to restart your modem you may want to contact your Internet Service Provider for the official way to reset the modem.
Close extra background applications
Are you surfing the Web, streaming media, or downloading a file while playing? Any one of these things can decrease your games' performance. Close all non-essential programs before launching your game. You can do this from the Windows Task Manager, which you can access by pressing Ctrl-Alt-Delete on your keyboard.
Restart your computer
Restarting cleans out your computer's memory and restarts its drivers. This is one of the easiest things you can do, and it often fixes problems.
Check your internet speed
Internet service providers don't always deliver on the speed they promise. The EME diagnostic tool checks your connection with our game servers, but it may be worth monitoring the speed of your connection. Some ISPs design their services to prioritize speed testing websites, so you may wish to use several speed testing tools.
Make sure no one else is using up your bandwidth
Someone streaming a movie or downloading large files in another room will decrease the amount of bandwidth available for TERA. Pause the movie or download and see if your gameplay smooths out.
Check your anti-virus software
Anti-virus software scans use the same resources that our games need to play smoothly. Schedule your antivirus scans for when you're not using your computer to avoid a potential conflict between the scan and you enjoying your games.
Check your wireless connection
If you use a wireless connection check your strength or consider using a wired Ethernet connection. Your Wireless signal loses strength as you get farther away from the source, especially indoors, where walls get in the way. Moving your computer closer to the router (or vice versa) might improve your signal.
Adjust your firewall and router settings
Your router's TCP ports 80 and 443 need to be open for your computer communicate with our game servers. They are open by default on most computers. Check our port configuration page for what ports your game needs to have open.
If you need help configuring a firewall or router, contact your software or equipment manufacturer, or your internet service provider.
Run the En Masse Entertainment diagnostic tool
Flushing your DNS or updating your firmware can also help with connectivity issues. We explore a few other options in our Advanced Troubleshooting: Connectivity and Lag issues.