Why does my game keep crashing?
FFFF:FFFF Fatal Client Exception (game crash code)
Games generally crash because they run out of memory, get interrupted while saving and the game file gets corrupted, get interrupted by another program, or overheat. The first step is to start your game again, but if crashing persists try these steps.
Check your system requirements
Your game could be crashing because you're playing a game that stretches your computer beyond its abilities. Make sure your computer meets the requirements for your game, and keep in mind that if you only meet the minimum requirements you're more likely to run into issues (like running out of memory, especially if your game is competing with other programs).
Restart your computer
Restarting your computer can resolve many technical issues and a great first step for troubleshooting many issues.
After restarting the computer, launch your game. For best results, do not open any other programs or background processes.
Update Your Video Card Drivers.
Up to date drivers are critical to ensure your computer works properly. You might think that if you've recently run a Windows update to patch your computer, you have the latest drivers. Unfortunately, Microsoft does not always have the latest driver patches; they only accept WHQL (Windows Hardware Quality Lab) certified drivers. ATI and NVidia don't always certify their drivers, so to get the latest drivers you'll need to visit ATI and NVidia websites.
Check your anti-virus software
Anti-virus software scans use the same resources that our games need to play smoothly. Try temporarily disabling your antt-virus software or schedule your antivirus scans for when you're not using your computer. That will help you avoid conflicts between the scan and you enjoying your games.
Run your game as an administrator.
By default you'll have a short cut to your launcher on your desktop.
- Right click the Launcher icon.
- Select Properties.
- Click on Compatibility.
- Check the Run this program as administrator box.
- Click Apply then click Ok.
Run a Repair
The EME Universal Launcher and the TERA launcher have built in repair tools that can resolve many issues, especially crashes. You can select it from Options. Steam has a Check File Integrity Feature that includes running a repair.
Lower Your Graphics Settings
To give you great experiences games can often push your hardware to, or past their limits. Lowering your graphics settings in through the options in your game may reduce the stress on your video card and reduce crashes.
Running a clean boot can help you find out if there are software conflicts, and free up RAM if it's a memory issue. It can be a great way to troubleshoot for this issue and many other issues. Follow the steps in this guide to perform a clean boot.
Investigate Potential RAM Issues.
If there's an issue with your memory (RAM) this may cause issues including crashes and restarts. We recommend that you run a diagnostic program to check for potential issues with your memory. Memtest86 and Memtest86+ are a great tools to start diagnosing potential hardware issues!
If the previous steps didn't resolve the issue, please contact support and provide the following information:
- When do you recieve the error? (e.g. after pressing Play, when the splash screen appears, during gameplay, or while loading a character)
- If you are experiencing game crashes, does it happen with a specific character or in-game location?
- EME Diagnostic results
This information will help us to better understand what is causing the crash.