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How to Record Videos and Take Screenshots on Xbox and PlayStation

Cap
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Common Problems
How do I record video on PlayStation?
How do I get a screenshot on Xbox?
How to I send in a fantastic bug report?

Screenshots and videos make it much easier to work with you to understand what an issue might be. Images taken with your phone are better than nothing, but often they are quite blurry and can make it difficult to see what the issue is.

The most effective screenshots and videos are taken using your console's built in tools. The most powerful videos are the ones that are clipped to just show us what your issue is. If there's a long video we might have to guess at where the problem is and that will limit or slow down our ability to help you.

Each attachment sent to us needs to be under 20 GB, but you can send as many attachments as you like. If you need to send us a bigger video, please send us an unlisted or public YouTube link.

How to Send Us Videos and Screenshots Like a Boss

Select platform specific instructions:

PlayStation 4 Screenshots

These instructions are written for copying your file to USB device, but there are other sharing options you can use.

  1. When you're where you want to take a screenshot, press and hold the SHARE button on the top right of your PS4 controller for at least one second.
    • If you press SHARE for a shorter amount of time you'll pull up the Share menu. From there Press TRIANGLE or select Take a Screenshot.
  2. After you've collected all the screenshots you need, press the Playstation button in the center of the controller to go to the System menu.
  3. Navigate to Capture Gallery
  4. Select TERA
  5. Hover over a screenshot you want to send to us and press OPTIONS on your controller
  6. Select Copy to USB Storage Device.
  7. Check each screenshot you want to attach by pressing X on them.
  8. Select Copy > Okay
  9. Once you've copied the images across, remove the USB drive from your PlayStation.
  10. Plug the USB drive into your computer.
  11. Navigate to the drive > \PS4\SHARE\Screenshots\TERA
  12. Rename the screenshot to describe what the issue is.
  13. Send us your screenshot on a new or existing support request.

Playstation 4 Videos

  1. When you're in a good a position to take video, press the SHARE button on your PS4 controller.
  2. Press Square or Take a Videoclip.
  3. After you've gathered the videos you need press the Playstation button on the center of the controller to go to the system menu.
  4. Navigate to Capture Gallery
  5. Select TERA
  6. Hover over your video and press the OPTIONS button on your controller
  7. Select Trim (this will suspend TERA).
  8. Use this tool to trim the video to be closer to where the issue occurs
    1. Use L2 and R2 to set the start and end of the video respectively.
    2. Change the Intervals to further trim the video down.
    3. Preview to make sure the video captures what is needed.
  9. Select Okay.
  10. Choose whether the untrimmed video should be overwritten with the new one, or if it should be saved as a new video clip.
  11. Select Copy to USB Storage Device.
  12. Check each screenshot you want to attach by pressing X on them.
  13. Select Copy > Okay
  14. Once you've copied the images across, remove the USB drive from your PlayStation.
  15. Plug the USB drive into your computer.
  16. Navigate to the drive > \PS4\SHARE\Screenshots\TERA
  17. Rename the screenshot to describe what the issue is.
  18. Send us your screenshot on a new or existing support request.
    • Trimming your video can help you stay under the 20 MB limit
    • If the video needs to be longer than that please send us an unlisted or public YouTube link.

Xbox One Screenshots

  1. When you're in a good position to take a screenshot, press the Xbox button on your Xbox One controller.
  2. Tap the left thumbstick or Right Bumper (RB) twice to the right to reach the Broadcast & Capture tab.
  3. Navigate to Capture > Capture a screenshot.
  4. When the prompt appears at the bottom of your screen, hold the Xbox button on your controller.
  5. Select Upload and select to where the file should be uploaded
    1. Upload to Xbox Live will upload to Xbox Live
    2. Upload to OneDrive will upload to OneDrive connected to your Microsoft Account
  6. If you've saved to Xbox Live you can use the Xbox App on your PC or phone, log in and navigate to Captures from the top-left dropdown menu button
  7. From there, you can download the screenshot to your device and attach it to a new or existing support request.

Xbox One Videos

  1. When in a position of which you want to take a screenshot, press the Xbox button on your Xbox One controller.
  2. Tap the left thumbstick or Right Bumper (RB) twice to the right to reach the Broadcast & Capture tab.
  3. Navigate to Capture > Capture what happened > select the length of time you want to capture.
  4. Once the notification at the bottom appears, hold the Xbox button on your controller.
  5. If you would like to shorten the video further, to make it more concise, select Trim
    1. Use the left and right thumb stick to adjust the start and end points of the video.
    2. Press Y to preview the video.
    3. Once the video is set to the appropriate length, press X to save.
  6. Select Upload and select to where the file should be uploaded
    1. Upload to Xbox Live will upload to Xbox Live
    2. Upload to OneDrive will upload to OneDrive connected to your Microsoft Account
  7. If you've saved to Xbox Live you can use the Xbox App on your PC or phone, log in and navigate to Captures from the top-left dropdown menu button
  8. Download the video to your device to attach to a new or existing support request. Each attachment will need to be 20 MB or less.
    • Trimming your video can help you stay under the 20 MB limit
    • If the video needs to be longer than that please send us an unlisted or public YouTube link.

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