Why can't I find Velika?
Why can't I see my server and characters if I sign in through Steam?
If you are in North America, you can play TERA through Steam. If you are in a different region, another publisher may have the rights to publish TERA on servers in that area. If that's the case, you will sign into different servers and have an account with another publisher.
If you wish to play on our North American servers and aren't in our Steam region, you may be able to play through our En Masse Launcher, Where Can I Play TERA?
If you need help with a different publisher’s servers or codes , please contact their customer support team.