Can't sign into launcher
Can't get into game
Ticket Verification Error means that you have an issue that prevents you from connecting to our servers.
This can be caused by a range of issues including:
- Closing the launcher while playing one of our games.
- Difficulty connecting to our servers (which could range from losing internet connection to server maintenance).
- Your account has been banned or suspended for violation of our terms of service.
Try connecting again
If you get a Ticket Verification Error the try signing out and back in again. This error can display for a variety of temporary reasons. Trying again is often the quickest and most effect way to resolve this issue.
Check that you have
Check to see if our servers are down
Reboot your computer
Rebooting your computer clears out stalled processes and can resolve many issues that may arise during use.
Check that your system time is correct
If we can't authenticate a connection between your machine and our servers it could be because your system time doesn't match your location.
If you suspect you have been banned or suspended
Please check the e-mail associated with your account. We will have sent you a message about your ban or suspension and informed you of the duration.